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The culture at GCE is very welcoming, inclusive, and creates a safe-space for employees to learn and grow in a wide variety of departments and positions. GCE is a place that promotes new ideas, inclusion, and opportunities for personal and professional development. These IT support certification courses are suitable even for learners who do not wish to take the CompTIA certification exam, but just looking to learn about the basics of IT and computers.
- The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, years of experience, and certifications held.
- This makes you more valuable to the company as a whole and builds a knowledge of tech that will serve you as you advance in your career.
- Identifying with the customer as a partner helps support agents treat problems as their own and provide a level of service that they would expect themselves.
- At least 1 year of field service for Windows desktop support is preferred or a bachelor’s degree in a related technical disciple.
- Analysts typically work at remote locations, but they may travel to help clients or customers onsite.
- Because I always said I was going to be great at what I did, but also because I learned what the metric was for success and focused on that.
The median salary for computer support specialists, the Bureau of Labor Statistics says, is around $52,000. Education requirements vary, but the job requires deep computer knowledge and good technical and interpersonal skills. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer. It could also mean performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies. Throughout the course of a business day, many computer users run into technical and non-technical difficulties. They rely on the services of computer support specialists to troubleshoot and resolve their IT problems. Help desk analysts, also known as help desk technicians, act as the point of contact between computer users and the information technology department.
Essential Skills You Need In A Help Desk Job
The best way to train as a help desk technician is through hands-on experience. You will find that most employers are willing to train you on the job, or even provide some work-related training . Many companies offer certification programs that train individuals on specific products so that they have all the knowledge necessary to assist customers with problems regarding those items. This saves time because there will be less time spent on the phone, and it also saves money because those who are highly skilled may be able to answer most questions without transferring callers to other technicians.
Icons new Remote Work, learn, and succeed from the comforts of your own home. Icons new View All PostsBookCourses icons new Productivity Masterclass Learn how to create a system that works and reorganize your life. Whether you are an employer looking to hire outstanding professionals, or a professional considering your next career move, connect with us to learn how we can work together. It is the willingness to share your point of view, and listen to the point of view of others. When you have a long list of tickets, and know there are more coming in, it’s tempting to work on as many as possible, without truly solving the problem at hand. Focusing on the quality of the support you give, as opposed to the quantity of tickets you touch, will ensure you’re actually solving problems and creating happy customers.
Someone who is looking for a career to grow in, not just a place to work in order to pay the bills. Employment is contingent upon the satisfactory outcome of pre-employment screening activities, including a background check. At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University. Demonstrates a commitment toward meeting and exceeding the needs of customers. Willingness to work outside of normal business hours and rotating shifts.
They can get a robust IT foundational knowledge in a way that’s easy-to-understand. Python has emerged as the most in-demand programming language in the recent decade. Also the landscape of IT is changing rapidly and moving towards automation, making the skills to solve problems through automated solutions very crucial for anybody in IT. In order to help more technologists master Python and IT automation, Google has designed this IT Automation with Python Professional Certificate program and is offering it through online education service platform Coursera. According to Google, completion time for the certificate program is around 6 months for a person willing to invest around 5-6 hours per week. All the training and other materials are self-paced and available on demand.
Our online training is a convenient option for anyone juggling the demands of a family or a job. As a student in SCI’s program, you’ll learn what every help desk tech should know. You’ll graduate with the expertise and knowledge needed to launch your career. Today, it’s easier than ever to launch a computer support specialist career.
Careers
He is very knowledgeable in his field and brings his knowledge and experience to this course. There are no prerequisites as all the topics are covered in great detail and from scratch. Though, a basic familiarity with computers and networks is a plus. How to become a Help Desk Engineer Consult with Collabera to gain access to a range of innovative companies, from scrappy startups to Fortune 500s, with support from a dedicated team all along the way. Find out how different WGU is about personalizing and supporting your education.
You must first have a solid understanding of computer hardware repair and a deep knowledge of common operating systems, including troubleshooting software errors. Secondly, you must be able to help customers who likely have little IT experience and are having a stressful and confusing problem without actually being able to see or physically interact with their machine. Not all IT repair specialists have people skills, and not everyone with customer-service-oriented personalities is compatible with IT repair. To be successful in this venture, you need to have both of those skill sets. Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users.
The second section talks about networking, including discussions on DHCP & DNS, troubleshooting network related issues, and mastering the most useful & needed commands in CMD to troubleshoot connectivity problems. After that the course moves to discussion on hardware and mainly printers; types, terminologies, drivers’ installation etc.
Interested In It? The Help Desk Is The Perfect Place To Start Your Career
It is required that a help desk specialist have a good knowledge of communication and the common language used by the customers, as well as the ability to troubleshoot and resolve issues that are presented to them. The help desk specialist will be required to sit and communicate with customers for long periods of time, which means the ability to speak and concentrate for long periods of time is required. IT Help Desk technicians play a pivotal role in running any company.
This certification is great for help desk or call center specialists. It covers relevant etiquette and communication tactics for help desk specialists including understanding how to resolve issues, how to communicate and how to leave the customer with a positive experience. They often help people who are frustrated trying to use software or hardware.
Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. There are a list of courses that cover administration of Office 365 for businesses as well as security and troubleshooting in Office 365. Also there are courses to prepare for clearing CompTIA certification exams. Alison offers over 1000 free online courses and certifications across several different categories. The courses offered are classified as Certificate Courses (those around 2-3 hours duration), Diploma Courses (with course duration of around 8-10 hours) and Learning Paths that are a series of niche courses (with hours duration). CompTIA A+ – This course introduces learners to computer hardware, software and security implementation, maintenance and support.
Land The Job
GCE offers a welcoming environment where everyone is happy to help each other. We want to make a difference in our students’ lives, and it shows by the contribution management and we, the employees make every day. The company aims to be transparent with its employees and students by providing vital resources that help find answers to questions we might have. GCE also has an open-door policy which enables employees to talk to any member of management with ease and a welcoming attitude.
- Icons new Career Skills Learn how to network, crush interviews, and land your dream job.
- You can do this in your free time, you can get on a board, you can start to talk to others and collaborate.
- Do you spend a lot of time on your computer, and enjoy modifying and upgrading it, and learning all the ins and outs of it?
- A background in enrollment, financial aid, health care etc. would be a plus.
What I decided then was that I was going to be awesome at that job. I made a point to learn the metrics of how management decided who was good at it — speed, in that case. That lead me to moving up to new opportunity — to drive-thru and eventually manager. Because I always said I was going to be great at what I did, but also because I learned what the metric was for success and focused on that.
Your Next Move: Help Desk Technician
In order for us to continue to be leaders in our field, we are constantly evolving, so you’ll need to be okay with change. And given that we are a people-first organization, you’ll need to really care about the students, your team members and the larger community. GCE is unique in that it offers employees faith-based support, including a monthly chapel, and the ability to integrate faith in the workplace. People who want to make a difference and give back to their community and are looking for a company they can grow with long-term. You’ll also need to enjoy working collaboratively, with many different people.
So, my first bit of advice is do not go from help desk job to help desk job to help desk job. When you go for your next job, make sure that it has some path that’s readily available for you to get out of help desk. Trying to figure out your first move post-college education isn’t easy. Dave Sobel and other MSP influencers offer opinions on what may be the best way to begin an IT channel career. Remote Career Most commonly, a help desk is a contact point for customers who have questions or need help with general tasks, such as late shipping or placing an order. Recurring problems are great for utilizing self-service tools, but escalated and complicated problems need a professional touch. If these career prospects excite you, then the help desk is a great place to learn the necessary skills.
This type of passion for the product shows up in customer interactions, and it’s infectious. A good reading list is also key; Larson says he recently sent Taz Brown’s Enable Sysadmin article, “Learn the technical ropes and become a sysadmin,” to someone who was looking to break into the systems administration field. The work hours for a help desk specialist Remote Career are typically from 9 AM to 5 PM, Monday through Friday in an office setting. However, longer or different hours may, at times, be necessary. To that end, help desk specialists, and IT staff in general, are a crucial part of ensuring their company functions well on a daily basis. Jobs in this area are in demand and looking for quality candidates.
How Much Do It Help Desk Jobs Pay?
You’re going to have to stay committed to technology, but it’s learning service, gross margin return on W2, the importance of a clean balance sheet. And so, understanding the business side as well as the technical side is going to become critical.
For example, when a user has a question, the help desk technician must be able to diagnose the IT issue as well as explain the solution to the user. Read more about the daily life of a help desk technician here. Providing remote technical support over the phone or internet. Research and compare the top-rated help desk technician training programs online and in your area. The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, years of experience, and certifications held. As Chief Revenue Officer for over seven years at ROI Call Center Solutions, Han brings a broad breadth and depth of marketing experience to both consumers (B-to-C) and enterprises (B-to-B). Han’s capacity for developing clear, unique, and compelling value propositions disruptively differentiates products and brands in cluttered markets.
Licenses, Certifications, And Registrations
It’s so rewarding to help a student start such a momentous journey. As a single mom, I am grateful to have a lot of flexibility in my work. I feel that our opinions matter and that we are asked for our input. It’s a genuinely caring place, not just for our team members, but for our students as well. One of the biggest differentiators is our commitment to social responsibility.
